Do you have questions about the amount to pay?
Read more: Another amount than expected on the invoice.
Where can I find my invoice?
The invoice is sent by default via email (keep an eye on your spam filter) to the email address you provided when you placed your order. If you have chosen to pay via e-faktura, the invoice will be sent to your internet bank. You can also choose to have the invoice sent to your home by mail.
You can always find your invoices under payment on Mitt Konto (My Account) at comviq.se and in the Comviq app. There you can also pay with Swish or Kontokort and activate auto payment. Then the invoice is paid automatically every month. Log in with BankID or your email address.
Invoice (Faktura)
In the pink box on, the front page of the invoice, you find all the details needed to pay the invoice in time.
Amount to pay: A summary of your costs for the period to which the invoice refers.
Due date: The date by which an invoice must be paid at the latest. If you are late with your payment, you risk getting a reminder fee. The service might also get temporarily suspended until the payment have reached us.
OCR/Invoice number: A unique number for each invoice.
PlusGiro: Our PlusGiro account which you can pay to.
Invoice date: Date when the invoice was created.
Customer number: Customer number is the unique identifier for whom the invoice applies. It is automatically assigned when you become a customer. You use the customer number if you want to connect to E-invoice.
Invoice specification (Fakturaspecifikation)
On the invoice specification you will find more detailed information about your invoice.
7. Subscriptions: Here you can see a summary of the various costs (subscription fee, traffic charges, and paid services) for your subscription(s). You can also see any discounts and if you have any binding period. Traffic charges refer to all variable costs associated with your subscription, such as call charges, international calls, SMS, MMS, etc. On the following pages (called Mobilspecifikation), you can see a summary of all different traffic charges and paid services. Please refer to our sample invoice.
8. Hardware: Here you can see installments for items such as mobile phones or other hardware. You can also see how many installments you have left. The cost for the period is shown on the right.
9. Reminder fee: If you have been late with the payment on your previous invoice, the reminder fee is specified here.
10. Rounding to the nearest SEK: In order for the total amount to be in even SEK, an adjustment is made.
11. VAT: This specifies how much of the invoice pertains to VAT. Different items on the invoice may have different VAT rates, so there may be several lines here.
12. Total amount: A summary of all items/costs for the period covered by the invoice.
For a complete invoice overview, see our sample invoice.
