Are you having problems with calls or surfing abroad?

If you can't make phone calls, text or use mobile data when you are abroad, please check the settings in your mobile phone as described below:

Prepaid SIM card or subscription within the EU

  1. Make sure that data roaming is enabled in the settings of your mobile phone.

  2. Make sure that mobile data is enabled in the settings of your mobile phone. (if you only want to be able to make phone calls or text and not use mobile data, you can disable mobile data).

  3. Switch to another foreign carrier in the country you are visiting.

You will find guides on how to check the settings in your mobile phone further down this page.

Prepaid SIM card within the EU

Can't use mobile data, make phone calls or text

  1. Make sure that you have a +Saldo that exceeds the sum of what 10MB surf costs in the country you are visiting. Alternatively that you have bought a package with Utlandssurf.

  2. Make sure that data roamingis enabled in the settings of your mobile phone.

  3. Make sure that mobile data is enabled in the settings of your mobile phone.

  4. Switch to another foreign carrier in the country you are visiting.

You will find guides on how to check the settings in your mobile phone further down this page.

Can't make phone calls or text (I don't need mobile data)

  1. Make sure that you have a +Saldo.

  2. Make sure that data roaming is enabled in the settings of your mobile phone.

  3. Make sure that mobile data is disabled in the settings of your mobile phone.

  4. Switch to another foreign carrier in the country you are visiting.

You will find guides on how to check the settings in your mobile phone further down this page.

Subscriptions outside the EU

  1. If you have set a Maxpris, it must exceed the sum what 10MB surf costs in the country you are visiting. Alternatively, you have a package with Utlandssurf.

  2. Make sure that data roaming is enabled in the settings of your mobile phone.

  3. Make sure that mobile data is enabled in the settings of your mobile phone. (if you only want to be able to make phone calls or text and not use mobile data, you can disable mobile data).

  4. Switch to another foreign carrier in the country you are visiting.

You will find guides on how to check the settings in your mobile phone further down this page.

Instructions how to find the settings in your mobile phone:

Apple iPhone

Mobile data

  1. Launch Settings.

  2. Select Mobile Data.

  3. Here you can enable or disable Mobile Data.

Data Roaming

  1. Launch Settings.

  2. Select Mobile Data.

  3. Tap Mobile Data Options.

  4. Here you can enable or disable Data Roaming.

Change carrier

  1. Launch Settings.

  2. Select Mobile Data.

  3. Tap Network Selection.

  4. Disable Automatic.

  5. Wait a few minutes and then select another carrier from the list, feel free to try several different carriers. If there is only one carrier available, the list will only show that one.

Samsung Galaxy

Mobile Data

  1. Launch Settings.

  2. Tap Connections.

  3. Tap Data usage.

  4. Here you can enable or disable Mobile data.

Data Roaming

  1. Launch Settings.

  2. Select Connections.

  3. Tap Mobile networks.

  4. Here you can enable or disable Data roaming.

Change carrier

  1. Launch Settings.

  2. Select Connections.

  3. Tap Mobile networks.

  4. Tap Network operators.

  5. Disable Automatic.

  6. Wait a few minutes and then select another carrier from the list, feel free to try several different carriers. If there is only one carrier available, the list will only show that one.

Sony Xperia

Mobile Data

  1. Launch Settings.

  2. Select Network & internet.

  3. Tap Mobile network.

  4. Here you can enable or disable Mobile data.

Data Roaming

  1. Launch Settings.

  2. Select Network & internet.

  3. Tap Mobile network.

  4. Here you can enable or disable Roaming.

Change carrier

  1. Launch Settings.

  2. Select Network & internet.

  3. Tap Mobile network.

  4. Tap Advanced.

  5. Disable Automatically select network.

  6. Tap Network.

  7. Wait a few minutes and then select another carrier from the list, feel free to try several different carriers. If there is only one carrier available, the list will only show that one.

Do you have another mobile phone? Most of the time, the settings are very similar, try using the above guides to find the same setting in your mobile phone.

Karim sitter tillbakalutad i en stol utanför kiosken och tittar på en av två mobiler som han håller i vardera handen

Håll koll på din surf

Inne på Mitt Konto kan du enkelt se hur mycket du har surfat och vad du har kvar.

Vanliga frågor

Med våra mobilabonnemang ringer, SMS:ar och MMS:ar du helt fritt inom Sverige. Det ingår även surf inom EU/EES beroende på vilket abonnemang du har valt.

Surf med 5G når hastigheter upp till 100 Mbit/s, det ingår i alla mobilabonnemang och allt du behöver är en mobil med stöd för 5G.

Läs mer i den fullständiga prislistan för mobilabonnemang med fastpris.

SIM-kortet skickas till din brevlåda. Det brukar ta 1-3 vardagar.

Om du har ett abonnemang som tillåter dig att ringa utomlands betalar du inget extra utöver din vanliga månadskostnad om du ringer inom EU/EES.

Om du befinner dig utomlands i övriga världen ringer du till en rörlig kostnad som läggs på din faktura i efterhand. Välj land ovanför på den här sidan för att se priser. Du kan också välja att köpa ett utlandspaket där utlandssamtal ingår. Har du abonnemanget GO behöver du ha +Saldo.

Om du har något av våra största abonnemang eller kontantkort så ingår fria samtalsminuter till utlandet. Läs mer här.

Med Resesurf surfar du till ett dagligt fast pris. Varje dag (kl 00:00 svensk tid) får du 1GB surf. Detta för endast 79 kr per dag.

Om du vill ändra abonnemang gör du det enkelt inne i Mitt Konto eller i appen. När du är inloggad klickar du på “Välj annat abonnemang” och byter till det abonnemang du vill ha.

Fakturan kommer till din mejl. I Mitt Konto eller appen kan du ändra till något annat betalsätt.

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